Last updated: 2026-08-21
heybriz sells credits: a prepaid balance you spend as the assistant works. This page explains when we refund them. It is part of our Terms of Service.
Unused credits are refundable within 14 days of purchase. Credits you have already spent are not, because the work they paid for has already been done.
The 14-day rule is a floor, not a ceiling. If credits were spent because heybriz malfunctioned, was charged twice, or did something you did not ask for, tell us and we will make it right — including credits already spent, and including after 14 days. heybriz is beta software and we would rather hear about it than have you quietly stop using it.
Email hello@heybriz.com from the address on your account, and tell us which purchase you mean. We aim to answer within three business days.
Payments are processed by Creem, our merchant of record, so an approved refund is issued by Creem and returns to your original payment method. Your bank decides how long it takes to appear — usually five to ten business days.
If you close your account within 14 days of a top-up, the unused credits from that purchase are refunded under this policy. If we end your account without cause, we refund your unused credits regardless of when you bought them.
Nothing here removes a consumer protection you have where you live that cannot be waived by agreement. Where such a right gives you more than this policy does, that right applies.